Satisfaction Level of Providers on e-Procurement System in Indonesia

Abstract

E-procurement is a tool for government to implement public procurement activity. Indonesia has successful changed public procurement paradigm. Indonesia started e-procurement system in 2010. It has been proven that government issued and established the legal framework, institutions and system of e-procurement. In this study the researcher used a mixed approach qualitative and quantitative methodology to describe and explain the findings.

This research focused on current status e-procurement implementation and satisfaction level of providers in e-procurement implementation. The satisfaction level of providers reviewed by transparency, accountability and integrity variables. The aim of this research is to evaluate the performance of e-procurement in Indonesia. The research conducted in Ministry of Environment and Forestry with 103 respondents. The findings of this research indicate the government showed progress to improve the e-procurement quality and majority of the providers were satisfied with the e-procurement implementations in Indonesia.