Key Factors of E-government Success: Comparative Case Study from Indonesian Ministries

Abstract

E-government in Indonesia is interesting to be discussed because of some factors that affect for successful of e-government. In this study discuss about implementation of e-government in five ministries, such as Ministry of State Secretariat (MSS), Ministry of Home Affairs (MHA), Ministry of Finance (MOF), Ministry of Trade (MOT) and Ministry of Foreign Affairs (MOFA). Furthermore, this study using comparative case study between organizational factor, institutional factor and technological factor. In each factor, there is sub factor that affect for e-government success in Indonesia. In the organizational factor, there are project management and finance sub factor, in the institutional factor there are leader authority and standard operating procedure (SOP) sub factor and in the technological factor there are technology expertise and information communication technology (ICT) infrastructure sub factor. In each factor is analysed and discussed deeply to know which factor that effect egovernment success in Indonesia. Comparative case study is conducted between MSS, MHA, MOF, MOT and MOFA for e-government in Indonesia. Between five ministries, there are some result differences in each sub factor such as leader authority, SOP and technology expertise. The other sub factors such as project management, finance, and ICT infrastructure are similar between five ministries. Strengthening for organizational factor, institutional factor and technological factor are important for enhancing e-government in Indonesia. Comparative case study is a way to analyse success factor in Indonesia in more depth. The research of success factor for e-government in Indonesia that is influenced by leader authority, SOP and technology expertise is useful to further study about e-government factor in the future. Finally, the study will be good for policy maker, researcher and developing country including Indonesia in improving the quality of egovernment.