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(The) effect of internal service recovery on employee-perceived justice, employee satisfaction and loyalty : 내부서비스회복이 직원의 공정성 지각에 미치는 영향
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- Authors
- Advisor
- 이유재
- Major
- 경영학과(마케팅 전공)
- Issue Date
- 2011-08
- Publisher
- 서울대학교 대학원
- Keywords
- 내부서비스회복 ; 불량고객행동 ; 지각된직원공정성 ; 직원만족 ; 직원충성도 ; internal service recovery ; dysfunctional customer behavior ; employee perceived justice ; employee satisfaction ; andemployee loyalty
- Description
- 학위논문 (박사)-- 서울대학교 대학원 : 경영학과(마케팅 전공), 2011.8. 이유재.
- Language
- eng
- URI
- https://hdl.handle.net/10371/158398
http://dcollection.snu.ac.kr:80/jsp/common/DcLoOrgPer.jsp?sItemId=000000030888
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