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Key Determinants of Customer Success
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Lim, Jongwon | - |
| dc.contributor.author | Jun, Jongkun | - |
| dc.date.accessioned | 2009-02-25T06:25:40Z | - |
| dc.date.available | 2009-02-25T06:25:40Z | - |
| dc.date.issued | 1999-12 | - |
| dc.identifier.citation | Seoul Journal of Business, Vol.5 No.1, pp. 121-147 | - |
| dc.identifier.issn | 1226-9816 | - |
| dc.identifier.uri | https://hdl.handle.net/10371/1646 | - |
| dc.description.abstract | Customer success, not customer satisfaction, is suggested to
be the key variable to enhance long-term business relationship with customers. A model of customer success is derived from the philosophy-structure-behavior-performance paradigm. Value sharing and information sharing are proved to be critical to increase the supplier's behavioral orientation for customer success from the empirical analysis. | - |
| dc.language.iso | en | - |
| dc.publisher | College of Business Administration (경영대학) | - |
| dc.subject | long-term business | - |
| dc.subject | value sharing | - |
| dc.subject | information sharing | - |
| dc.title | Key Determinants of Customer Success | - |
| dc.type | SNU Journal | - |
| dc.contributor.AlternativeAuthor | 임종원 | - |
| dc.contributor.AlternativeAuthor | 전종건 | - |
| dc.citation.journaltitle | Seoul Journal of Business | - |
| dc.citation.endpage | 147 | - |
| dc.citation.number | 1 | - |
| dc.citation.pages | 121-147 | - |
| dc.citation.startpage | 121 | - |
| dc.citation.volume | 5 | - |
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