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서비스 經營成果 評價에 關한 硏究 : DEA를 利用한 銀行의 營業店 評價
A)Study of measuring service operations efficiency : an application to bank branches by data envelopment analysis(DEA)

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Authors
김연성
Advisor
곽수일
Issue Date
1997
Publisher
서울大學校 大學院
Keywords
서비스 경영효율성고객만족도지수DEA-CSI 매트릭스은행 영업점
Description
학위논문(박사)--서울大學校 大學院 :經營學科 經營學專攻,1997.
Language
Korean
URI
http://dcollection.snu.ac.kr:80/jsp/common/DcLoOrgPer.jsp?sItemId=000000078930

http://hdl.handle.net/10371/49125
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College of Business Administration/Business School (경영대학/대학원)Dept. of Business Administration (경영학과)Theses (Ph.D. / Sc.D._경영학과)
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