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Quality Matters: Some Remarks on Internet Service Provisioning and Tariff Design

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Authors
Altmann, Jorn; Rupp, Bjorn; Varaiya, Pravin
Issue Date
2000-10
Publisher
Teledirektoratet
Citation
Telektronikk 2.2000
Abstract
Current Internet service plans for residential customers
offer little or no choice of different quality
levels. Instead, the vast majority encourages
waste and leads to user cross-subsidies. However,
in order to ensure further Internet growth and efficiently
support quality-differentiated network services,
users’ choice options have to go beyond different
service plans that only reflect a rough market
segmentation. To further subdivide these segments,
choice options also need to provide the
means to let users express their current needs by
instantaneously selecting the service quality. This
argument is strongly supported by empirical evidence
from the Internet Demand Experiment (INDEX),
a market trial for quality-differentiated Internet
services. This article investigates user heterogeneity,
activity heterogeneity, and acceptance
of Quality of Service on demand to derive some
consequences for Internet service provisioning and
tariff design.
ISSN
0085-7130
Language
English
URI
http://www.telenor.com/telektronikk/volumes/index.php?page=ing&id1=37&id2=88&id3=322&select=00-04

http://hdl.handle.net/10371/6852
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College of Engineering/Engineering Practice School (공과대학/대학원)Program in Technology, Management, Economics and Policy (협동과정-기술·경영·경제·정책전공)Journal Papers (저널논문_협동과정-기술·경영·경제·정책전공)
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