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The Case for Quality of Service on Demand - Empirical Evidence from the INDEX Project

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Authors
Altmann, Jorn; Rupp, Bjorn; Varaiya, Pravin
Issue Date
1999-12
Publisher
ISQE’99
Citation
ISQE’99, Workshop on Internet Service Quality Economics, Cambridge, MA, USA, December 1999.
Abstract
In order to ensure further Internet growth and efficiently
support quality-differentiated network services,
users’ choice options have to go beyond different
service plans that only reflect a rough market
segmentation. To further subdivide these segments,
choice options should provide the means to
let users express their current needs by instantaneously
selecting the service quality. This argument
is strongly supported by empirical evidence
from the Internet Demand Experiment (INDEX), a
market trial for quality-differentiated Internet services.
Arguing that the vast majority of Internet
service plans for residential customers encourage
waste and lead to user cross-subsidies, this chapter
investigates user heterogeneity, activity heterogeneity,
and acceptance of Quality of Service on
demand to derive some consequences for Internet
service provisioning and tariff design.
Language
English
URI
http://hdl.handle.net/10371/6856
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College of Engineering/Engineering Practice School (공과대학/대학원)Program in Technology, Management, Economics and Policy (협동과정-기술·경영·경제·정책전공)Others_협동과정-기술·경영·경제·정책전공
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