대학도서관 Library 2.0의 이용자참여형서비스 활성화 방안 연구
An investigation of increasing user participation level in academic libraries' 2.0 service

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Yonsei University
web 2.0library 2.0user participating servicesAcademic Library
As information technologies and the Internet have developed, Web 2.0 is emerging with to cooperative interaction of users. Academic libraries have implemented Library 2.0 technologies which adopt the concept of Web 2.0 to develop library services. Although academic libraries provide bilateral services that produce good quality content, they are much less attractive to users than commercial web sites are.
This study analyzed the status and problems of Library 2.0 and suggests a method that encourages increased use of library services. The case studies analyze and compare the use of library services at three domestic and three foreign academic libraries; academic library staff were interviewed based on analysis results. The final results are summarized below.
The user participating services of domestic academic libraries face a range of challenges that include helping users to refrain from regarding these services as they would a complicated web interface, problems related to inconvenient structure, lack of manuals, difficulties searching bibliographies and tags, passive promotion, absence of user instruction, and the problem of estimating user numbers.
However, in foreign academic libraries, users can use Library 2.0 services easily because the user interface is intuitive and creates less page views to reach information they need.
Based on this result, the study is divided two groups: the first includes those where users are active participant users, and the second includes those users who infrequently use library services. The results show that both groups are aware of the usefulness of user participating services and suggest that with active promotion of services and supplementing with manuals and help guides, there will be improvement of user interface. Furthermore, academic libraries need to make a stronger effort to sustain active promotion, improve user interface, and assure quality based contents.
Both groups expressed an interest in and support for the adoption of an incentive system to activate user participating services. Incentives might include allowing users to extend the number and period of borrowing items, and redeem interlibrary loan payments. Additional possibilities include holding events to brainstorm creative ideas, using these in lecturess and provide sample data, and derive participation by analyzing the usage pattern.
This study concludes with method outlined below aimed at activating user participating services of Library 2.0 in academic libraries.
The first step is to ensure that the user interface and manual are improved so users can use participating services intuitively and learn them on their own. User instructions should be helpful and basic so that beginners can access those services.
Second, bibliography specialist librarians must ensure that the content provided and shared is academic, scholarly and contributes to the knowledge domain.
Third, the powerful meta-search engine should be implemented so users can access content. User customized promotion as well as sustainable and active use must be practiced simultaneously so that users are assisted to access these services freely.
Fourth, the incentive system to induce users to access in participating services should intrigue users, support access to research with connecting lectures, and promote the network of scholarship. Moreover, it can make the fundamental premise that users can create scholarly valuable contents by assuring academic content, quality, and developing collections.
Academic libraries have a major role to play in strengthening knowledge based societies by adopting user participant services that encourage scholars to exchange their creative and scholarly ideas, research, and knowledge through this cooperative system.
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