SHERP

Multilevel and cross-level effects of workplace attitudes and group member relations on interpersonal helping behavior

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Authors
Choi, Jin Nam
Issue Date
2006
Publisher
LAWRENCE ERLBAUM ASSOC INC
Citation
HUMAN PERFORMANCE; Vol.19, No.4, pp.383-402
Abstract
Scholars have consistently identified contextual performance or organizational citizenship behavior as a core component of job performance. The current literature on this issue has been dominated by a single-level approach, typically conducted at the individual level of analysis. This study adopts a multilevel approach to simultaneously examine main effects of and cross-level interactions among individual- and group-level predictors of interpersonal helping behavior. Results from a large-scale longitudinal data set show that at the individual level, helping behavior was predicted by perceived organizational support (POS), fairness, and affective commitment. At the group level, helping behavior was predicted by trust among group members. Trust among members also significantly moderated the individual-level relationships between POS and helping behavior and between fairness and helping. These crosslevel moderations indicated that the group- and individual-level predictors were complementary (instead of mutually reinforcing) in predicting interpersonal helping behavior. This finding indicates that various antecedents of interpersonal helping are characterized by distinct dynamics at the individual and group levels of analysis.
ISSN
0895-9285
Language
English
URI
http://hdl.handle.net/10371/80814
DOI
https://doi.org/10.1207/s15327043hup1904_4
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College of Business Administration/Business School (경영대학/대학원)Graduate School of Business (경영전문대학원)Journal Papers (저널논문_경영전문대학원)
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