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Designing the sustainable product-service integration: a product-service blueprint approach

Cited 91 time in Web of Science Cited 109 time in Scopus
Authors
Geum, Youngjung; Park, Yongtae
Issue Date
2011-09
Publisher
ELSEVIER SCI LTD
Citation
JOURNAL OF CLEANER PRODUCTION; Vol.19 14; 1601-1614
Keywords
Product-service systemSustainabilityService blueprintPSSDesign
Abstract
As a means for providing the sustainable production and consumption, the concept of product-service system (PSS) has received increasing attention. What is at the core in the PSS is the design, since it determines the distinctive characteristics and quality of PSS. Even though some tools have been suggested for PSS design, previous tools mainly focus on identifying the relationship between actors in a conceptual level. Despite the fact that it is significant and cannot be neglected, what is more important in a practical situation is to represent the detailed flow or relationship of PSS elements, with the consideration of products and services. In response, this paper proposes a "product-service blueprint" which is a new and systematic way to elucidate the relationship between products and services, providing the implication of how PSS can provide the sustainable production and consumption. Employing the service blueprint as a starting point, new areas, lines, and symbols are introduced to represent the distinctive features of PSS. The proposed product-service blueprint represents the product use throughout the life cycle, service flow from the management to the customer, and the relationship between products and services. Taken together, the product-service blueprint will help both managers and researchers to promote the product-service integration under the concrete framework. (C) 2011 Elsevier Ltd. All rights reserved.
ISSN
0959-6526
Language
English
URI
https://hdl.handle.net/10371/74912
DOI
https://doi.org/10.1016/j.jclepro.2011.05.017
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College of Engineering/Engineering Practice School (공과대학/대학원)Dept. of Industrial Engineering (산업공학과)Journal Papers (저널논문_산업공학과)
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