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Issue Date	Title / Author(s) / Citation	File	Altmetrics
2011-12	A systematic approach for diagnosing service failure: Service-specific FMEA and grey relational analysis approach Geum, Youngjung; Cho, Yangrae; Park, Yongtae MATHEMATICAL AND COMPUTER MODELLING; Vol.54 11-12; 3126-3142	DOI
2012-02	Evaluation of new service concepts using rough set theory and group analytic hierarchy process Lee, Changyong; Lee, Hakyeon; Seol, Hyeonju; Park, Yongtae Expert Systems with Applications, Vol.39 No.3, pp.3404-3412	DOI