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Key Factors of E-government Success: Comparative Case Study from Indonesian Ministries
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.advisor | 엄석진 | - |
| dc.contributor.author | 다낭 | - |
| dc.date.accessioned | 2017-10-31T08:41:43Z | - |
| dc.date.available | 2017-10-31T08:41:43Z | - |
| dc.date.issued | 2017-08 | - |
| dc.identifier.other | 000000145043 | - |
| dc.identifier.uri | https://hdl.handle.net/10371/138202 | - |
| dc.description | 학위논문 (석사)-- 서울대학교 행정대학원 행정학과, 2017. 8. 엄석진. | - |
| dc.description.abstract | E-government in Indonesia is interesting to be discussed because
of some factors that affect for successful of e-government. In this study discuss about implementation of e-government in five ministries, such as Ministry of State Secretariat (MSS), Ministry of Home Affairs (MHA), Ministry of Finance (MOF), Ministry of Trade (MOT) and Ministry of Foreign Affairs (MOFA). Furthermore, this study using comparative case study between organizational factor, institutional factor and technological factor. In each factor, there is sub factor that affect for e-government success in Indonesia. In the organizational factor, there are project management and finance sub factor, in the institutional factor there are leader authority and standard operating procedure (SOP) sub factor and in the technological factor there are technology expertise and information communication technology (ICT) infrastructure sub factor. In each factor is analysed and discussed deeply to know which factor that effect egovernment success in Indonesia. Comparative case study is conducted between MSS, MHA, MOF, MOT and MOFA for e-government in Indonesia. Between five ministries, there are some result differences in each sub factor such as leader authority, SOP and technology expertise. The other sub factors such as project management, finance, and ICT infrastructure are similar between five ministries. Strengthening for organizational factor, institutional factor and technological factor are important for enhancing e-government in Indonesia. Comparative case study is a way to analyse success factor in Indonesia in more depth. The research of success factor for e-government in Indonesia that is influenced by leader authority, SOP and technology expertise is useful to further study about e-government factor in the future. Finally, the study will be good for policy maker, researcher and developing country including Indonesia in improving the quality of egovernment. | - |
| dc.description.tableofcontents | Chapter I: Introduction 1
I.1. Background and Purpose of Study 1 I.2. Scope of the Study 2 I.3. Research Methods 3 Chapter II: Theoretical Background and Research Design 5 II.1. Definition of E-government 5 II.2. Background Purpose 7 II.3. Maturity Model 8 II.4. Success Factor of E-government 11 II.4.A. Institutional Success Factor in E-government 13 II.4.A.I. Leader Authority 14 II.4.A.II. Standard Operating Procedure (SOP) 16 II.4.B. Organizational Success Factor in E-government 17 II.4.B.I. Project Management 18 II.4.B.II. Finance 20 II.4.C. Technological Success Factor in E-government 20 II.4.C.I. ICT Infrastructure 21 II.4.C.II. Technology Expertise 22 II.5. Previous Study Review 23 II.5.A. E-government in Indonesia 24 II.5.B. E-government for Development 26 Chapter III: Research Design 29 III.1. Analytical Framework 29 III.2. Methodology 31 Chapter IV: E-government in Indonesia 36 IV.1. History of E-government in Indonesia 36 IV.2. Ranking of E-government Indonesia in the World 38 IV.3. Ranking of E-government in Indonesia 40 Chapter V: Analysis 46 V.1. Ministry of State Secretariat (MSS) 46 V.1.A. Organizational Factor 46 V.1.A.I. Project Management 46 V.1.A.II. Finance 47 V.1.B. Institutional Factor 48 V.1.B.I. Leader Authority 48 V.1.B.II. Standard Operating Procedure (SOP) 49 V.1.C. Technological Factor 50 V.1.C.I. Technology Expertise 50 V.1.C.II. Information and Communications Technology (ICT) Infrastructure 51 V.2. Ministry of Home Affairs (MHA) 52 V.2.A. Organizational Factor 52 V.2.A.I. Project Management 52 V.2.A.II. Finance 53 V.2.B. Institutional Factor 53 V.2.B.I. Leader Authority 53 V.2.B.II. Standard Operating Procedure (SOP) 54 V.2.C. Technological Factor 55 V.2.C.I. Technology Expertise 55 V.2.C.II. Information and Communications Technology (ICT) Infrastructure 56 V.3. Ministry of Finance (MOF) 57 V.3.A. Organizational Factor 57 V.3.A.I. Project Management 57 V.3.A.II. Finance 58 V.3.B. Institutional Factor 59 V.3.B.I. Leader Authority 59 V.3.B.II. Standard Operating Procedure (SOP) 60 V.3.C. Technological Factor 61 V.3.C.I. Technology Expertise 61 V.3.C.II. Information and Communications Technology (ICT) Infrastructure 62 V.4. Ministry of Trade (MOT) 63 V.4.A. Organizational Factor 63 V.4.A.I. Project Management 63 V.4.A.II. Finance 65 V.3.B. Institutional Factor 65 V.4.B.I. Leader Authority 65 V.3.B.II. Standard Operating Procedure (SOP) 66 V.3.C. Technological Factor 67 V.4.C.I. Technology Expertise 67 V.4.C.II. Information and Communications Technology (ICT) Infrastructure 68 V.5. Ministry of Foreign Affairs (MOFA) 69 V.5.A. Organizational Factor 69 V.5.A.I. Project Management 69 V.5.A.II. Finance 70 V.5.B. Institutional Factor 71 V.5.B.I. Leader Authority 71 V.5.B.II. Standard Operating Procedure (SOP) 72 V.5.C. Technological Factor 73 V.5.C.I. Technology Expertise 73 V.5.C.II. Information and Communications Technology (ICT) Infrastructure 74 V.6. Comparison from Indonesian Ministries 75 V.7. Syntheses 77 V.7.A Organizational Factor 78 V.7.A.I. Project Management 78 V.7.A.II. Finance 78 V.7.B. Institutional Factor 79 V.7.B.I. Leader Authority 79 V.7.B.II. Standard Operating Procedure (SOP) 80 V.7.C. Technological Factor 81 V.7.C.I. Technology Expertise 81 V.7.C.II. Information and Communication (ICT) Infrastructure 82 Chapter VI: Conclusion 86 VI.1. Summary of Analysis 86 VI.1.1. Organizational Factor 86 VI.1.2. Institutional Factor 87 VI.1.3. Technological Factor 88 VI.2. Policy Recommendation 88 VI.2.1. Strenghtening for Organizational Factor 89 VI.2.2. Strenghtening for Institutional Factor 89 VI.2.3. Strenghtening for Technological Factor 90 VI.3. Contribution 91 VI.4. Limitation of Study 91 References 93 Appendix 97 Korean Abstract 108 Acknowledgements 110 | - |
| dc.format | application/pdf | - |
| dc.format.extent | 2621369 bytes | - |
| dc.format.medium | application/pdf | - |
| dc.language.iso | en | - |
| dc.publisher | 서울대학교 행정대학원 | - |
| dc.subject | E-government | - |
| dc.subject | Leader Authority | - |
| dc.subject | SOP | - |
| dc.subject | Technology Expertise | - |
| dc.subject | Comparative Case Study | - |
| dc.subject.ddc | 350 | - |
| dc.title | Key Factors of E-government Success: Comparative Case Study from Indonesian Ministries | - |
| dc.type | Thesis | - |
| dc.description.degree | Master | - |
| dc.contributor.affiliation | 행정대학원 행정학과 | - |
| dc.date.awarded | 2017-08 | - |
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