Publications
Detailed Information
(The) effect of internal service recovery on employee-perceived justice, employee satisfaction and loyalty : 내부서비스회복이 직원의 공정성 지각에 미치는 영향
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.advisor | 이유재 | - |
| dc.contributor.author | 공태식 | - |
| dc.date.accessioned | 2019-07-10T03:05:45Z | - |
| dc.date.available | 2019-07-10T03:05:45Z | - |
| dc.date.issued | 2011-08 | - |
| dc.identifier.other | 000000030888 | - |
| dc.identifier.uri | https://hdl.handle.net/10371/158398 | - |
| dc.identifier.uri | http://dcollection.snu.ac.kr:80/jsp/common/DcLoOrgPer.jsp?sItemId=000000030888 | ko_KR |
| dc.description | 학위논문 (박사)-- 서울대학교 대학원 : 경영학과(마케팅 전공), 2011.8. 이유재. | - |
| dc.format.extent | vii, 125 p. | - |
| dc.language.iso | eng | - |
| dc.publisher | 서울대학교 대학원 | - |
| dc.subject | 내부서비스회복 | - |
| dc.subject | 불량고객행동 | - |
| dc.subject | 지각된직원공정성 | - |
| dc.subject | 직원만족 | - |
| dc.subject | 직원충성도 | - |
| dc.subject | internal service recovery | - |
| dc.subject | dysfunctional customer behavior | - |
| dc.subject | employee perceived justice | - |
| dc.subject | employee satisfaction | - |
| dc.subject | andemployee loyalty | - |
| dc.title | (The) effect of internal service recovery on employee-perceived justice, employee satisfaction and loyalty | - |
| dc.title.alternative | 내부서비스회복이 직원의 공정성 지각에 미치는 영향 | - |
| dc.type | Thesis | - |
| dc.type | Dissertation | - |
| dc.description.degree | Doctor | - |
| dc.contributor.affiliation | 경영학과(마케팅 전공) | - |
| dc.date.awarded | 2011-08 | - |
- Appears in Collections:
- Files in This Item:
- There are no files associated with this item.
Item View & Download Count
Items in S-Space are protected by copyright, with all rights reserved, unless otherwise indicated.