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Understanding Personal Productivity: How Knowledge Workers Define, Evaluate, and Reflect on Their Productivity
Cited 24 time in
Web of Science
Cited 35 time in Scopus
- Authors
- Issue Date
- 2019-05
- Publisher
- ASSOC COMPUTING MACHINERY
- Citation
- CHI 2019: PROCEEDINGS OF THE 2019 CHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS No.615, pp.1-12
- Abstract
- Productivity tracking tools often determine productivity based on the time interacting with work-related applications. To deconstruct productivity's diverse and nebulous nature, we investigate how knowledge workers conceptualize personal productivity and delimit productive tasks in both work and non-work contexts. We report a 2-week diary study followed by a semi-structured interview with 24 knowledge workers. Participants captured productive activities and provided the rationale for why the activities were assessed to be productive. They reported a wide range of productive activities beyond typical desk-bound work-ranging from having a personal conversation with dad to getting a haircut. We found six themes that characterize the productivity assessment-work product, time management, worker's state, attitude toward work, impact & benefit, and compound task-and identified how participants interleaved multiple facets when assessing their productivity. We discuss how these findings could inform the design of a comprehensive productivity tracking system that covers a wide range of productive activities.
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