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Issue Date	Title / Author(s) / Citation	File
2009-08	The classification and strategic management of services in e-commerce: Development of service taxonomy based on customer perception Lee, Sungjoo; Park, Yongtae EXPERT SYSTEMS WITH APPLICATIONS; Vol.36 6; 9618-9624	DOI
2010-02	Semi-Supervised Response Modeling Lee, Hyoung-joo; Shin, Hyunjung; Cho, Sungzoon; Hwang, Seong-Seob; MacLachlan, Douglas JOURNAL OF INTERACTIVE MARKETING; Vol.24 1; 42-54	DOI
2019-02	Document representation based on probabilistic word clustering in customer-voice classification Lee, Younghoon; Song, Seokmin; Cho, Sungzoon; Choi, Jinhae Pattern Analysis and Applications, Vol.22 No.1, pp.221-232	DOI