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顧客 不平處理에 대한 消費者 反應에 관한 硏究

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Authors
임기석
Advisor
김재일
Issue Date
1999
Publisher
서울대학교
Description
학위논문(석사)--서울대학교 :경영학과 경영학 전공,1999.
Language
Korean
URI
http://dcollection.snu.ac.kr:80/jsp/common/DcLoOrgPer.jsp?sItemId=000000071471

http://hdl.handle.net/10371/33374
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College of Business Administration/Business School (경영대학/대학원)Dept. of Business Administration (경영학과)Theses (Master's Degree_경영학과)
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