A Study of Performance Information Use and Credibility in Performance Management Systems: Focusing on the Self-Evaluation System

Abstract

This study aims to identify types of information use in South Koreas performance management system and the level of credibility accorded to these types of information use, along with the factors that affect them. The results show that use of performance measures is passive rather than instrumental and conceptual, while credibility accorded the system is low, and that the main factors that influence the systems use and credibility are leadership commitment and usefulness of information. These findings suggest that the current performance management system in Korea is not being well used and that a change is in order. In particular, external factors, such as reform of the U.S. system, might act as key drivers for change in the near future.