S-Space Graduate School of Public Administration (행정대학원) Dept. of Public Administration (행정학과) Theses (Master's Degree_행정학과)
Performance Evaluation of Public Health Care Institutions in Zimbabwe: Comparing Patient Satisfaction in Harare and Bulawayo
- 행정대학원 행정학과
- Issue Date
- 서울대학교 행정대학원
- General patient satisfaction; Technical Quality; Interpersonal Manner; Communication; Financial Aspects; Time Spent with Doctor; and Accessibility human resources; financial resources; physical resources
- 학위논문 (석사)-- 서울대학교 행정대학원 행정학과, 2017. 8. 권혁주.
- The aim of this research is to ascertain the differences in quality
of care through the eye of the patient by measuring their satisfaction levels in
Harare and Bulawayo. In order to investigate the objectives of this study and
answer the research questions, the quantitative research method which focused
only on the health system evaluation was used.
The variables of interest were limited to the performance of the service system
as result of continued none response to demographic information.
These variables are, the General patient satisfaction (dependent variable), and
Technical Quality, Interpersonal Manner, Communication, Financial Aspects,
Time Spent with Doctor, and Accessibility (independent variables). This alone
was not enough for a comprehensive study
therefore, a study of the resource
inputs was done in order to explain the results of the patient satisfaction survey
outputs in place of the eliminated demographic information.
The results indicated some level of inequality in the general satisfaction with
public healthcare as the survey showed that there were significant differences between Harare and Bulawayo. The differences were evident from the huge gap
in resource inputs for each system and this was reflected in the output from
patient satisfaction. The inputs considered for the study are: human resources,
financial resources and consumables/ physical resources.