S-Space College of Business Administration/Business School (경영대학/대학원) Dept. of Business Administration (경영학과) Theses (Master's Degree_경영학과)
Effects of Managers’ Depletion of Emotional and Cognitive Resources on Their Innovative Performance
경영자의 감정, 인지 자원 소진이 혁신적 성과에 미치는 영향
- 경영대학 경영학과
- Issue Date
- 서울대학교 대학원
- 학위논문 (석사)-- 서울대학교 대학원 : 경영대학 경영학과, 2018. 8. 김성수.
- This research explored the mechanisms involved in emotional labor’s hindrance of managers’ innovative decision-making. One of main findings was that negative emotions led to cognitive and emotional exhaustion by making managers recall unfair experiences. The occurrence of intrusive thoughts resulted in cognitive closure, weakening radical innovation more than incremental innovation. This study also found that deep acting was a better emotion regulation strategy than surface acting in mitigating the negative effects of emotional labor on emotional and cognitive exhaustion. That was because deep acting involved efforts to change one’s true feelings to the required emotions through reappraisal and positive refocusing. The results suggested that firms needed to monitor the extent of their managers’ emotional labor to make the most of their innovative capabilities.