Enhancing the Performance of Federal Board of Revenue, Pakistan through Innovative Administrative Measures

Abstract

Pakistan is a federation of provinces and in this federation revenue is a federal subject, the Federal Board of Revenue (FBR) Pakistan is the prime revenue collection federal agency. During the last three decades, FBR has been facing severe administrative problems which have resulted in shortfall regarding collection of assigned budgetary revenue targets. There has been numerous studies on the administrative problems of FBR, but most of the studies within the organization and from the outside of the organization which on most accounts have relied on stereotyped outdated strategies, but the need of the hour is to look for innovative administrative measures to choke the shortfalls regarding collection of taxes. In this regard, FBR needs to point out and further its innovative strengths by opting for a participatory approach involving the top leadership as well as the employees. In this regard, the leadership of FBR needs to play a proactive and visionary role to come up with innovative administrative measures to change the culture of the organization and for launching of responsive IT systems which will resultantly boost the morale of employees on one hand and incite a tax culture in the country on the other hand as the culture of paying taxes is not the order of the day in Pakistani society because eligible taxpayers lack trust on FBR.

This research is hinged on the premise of taking into consideration the ideals of the leadership as well as employees of the FBR to unearth the problems faced by the organization and how to tackle these problems through innovative administrative measures and for this reason the involvement of the leadership and employees of the FBR is made sure through a participatory questionnaire which has given a deep insight into the administrative problems and their innovative remedies.

Keywords: FBR, administrative problem, innovation, Administrative measures, IT Systems

Student number: 2016-23388