THE RESEARCH ON HUMAN RESOURCE DEVELOPMENT OF THE ICT SECTOR IN MONGOLIA: In terms of Employers Satisfaction

Abstract

The Labor Demand and Supply Survey (Labor Barometer-2017) in the

Mongolian markets concludes that the demand for new jobs in Information and

Communication Technology in 2017 increased by 3.6 percent but the number of

enrolled graduates in the industry surpassed that demand. However, the demand for

newly-created jobs remains high, with the unemployed graduates still growing as

indicated by the reports of relevant organizations. When identifying the difficulties

in the labor relations as encountered by the organizations taking part in the survey,

the most common problems were the inadequacy of employees' experience and they

emphasized the need for time and financial resources for the staff to be trained are huge. 31.5 percent of employers participated in the survey stated that job seekers'

skills and experiences were lacking, and 23.5 percent of the respondents said the

candidates did not meet the requirements of education, professional level and job

requirements. However, there have been no researches conducted in this area by

professional and relevant government agencies in Mongolia. Therefore, in order to

identify the issues of human resources in the Information Technology sector of

Mongolia, the employers are asked what kind of skills they want from their

employees and what policies they need in the industry.

The purpose of the study is to research the human resource development of

Information Technology in Mongolia through enterprises or employers operating in

the industry. The survey concludes the level of satisfaction of employers in the

profession and other skills of new employees graduating from the Mongolian

universities and colleges in the last five years and measures the level of human

resource development in Mongolia IT industry.

The thesis used the mixed methods - the quantitative and qualitative methods

both. To clarify the reality of Mongolian ICT sector's human resource skills and

suggest policy implications, we used the empirical analysis based on the survey data

in the initial stage. In the later stage, a qualitative method, the in-depth unstructured

interview, was conducted in order to confirm factors which were already suggested

in the quantitative part. The approach helps us corroborate the results by comparing

by using different methods on the same topic. The result suggests that employer's

satisfaction about employees' skills is not satisfactory. To improve the skills and satisfaction, the ICT education system's improvement plans such as modification of

the enrollment requirements for high school students, the upgrade of universities

human resource and the promotion of career opportunities through cooperation with

the industry to improve their practical experience with cutting edge technology are

implied in the study.

By understanding these improvement possibilities, Mongolian policy

makers can make a policy directed into improve the human resource' skills in the

ICT sector and further increasing the efficiency and effectiveness of the sector.