클레임 핵심관리요인을 기반으로 한 건설공사 중의 클레임 관리

Abstract

The disputes in construction projects are very important issue for stakeholders. Especially, in case that the disputes occur on public projects, which involves massive facility and building, it is required a lof of money and long time to solve the disputes. However, many of presented claims have not received the compensation money required, and frequently turned down, The most cause is that the claims are not managed systemically on construction. Success of a claim is not only dependent on the lawyer's capability, but also on the contractors' management skills and recognition about the claims. Therefore, it is important to identify which management works are conducted on construction and how significantly do they relevant to construction claim. This research derives key claim management factors through analyzing causes for claim success and failure, and then presents management works relevant to them. This research also proposes the method for effective claim management and its expected effect through expert interview.