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Profit Turnover Strategies and Future Directions for Coupang - Focusing on Logistics and Delivery

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Cho, Ye Jin; Baek, Jong Min; Kim, Jung Ho; Choi, Jong Woo

Issue Date
Korea Distribution Science Association (KODISA)
Journal of Distribution Science, Vol.21 No.11, pp.113-125
Purpose: Coupang's profitability ratio has historically been low. However, both Coupang's sales and profitability started to improve in 2022. This paper aims to discuss Coupangs strategy for turning itself into a profitable business. Research design, data and methodology: Coupang is the company with the largest sales among the various domestic early-morning delivery companies and the only company with a surplus. It's shift into profitability will definitely have a big ripple effect on the early-morning delivery industry as a whole. Therefore, this report aims to investigate and divide Coupang's main business models and characteristics into two categories: logistics and delivery, identify the driving force behind the firm's turnaround, and predict its future based on theoretical models. Results: Coupang maximizes economies of scale and enables continuous growth by making large-scale investments in logistics. It is ensuring more efficient delivery and reducing transportation costs by utilizing vendor flex, and it is expanding its product line while earning additional income through the CFS(Coupang Fulfillment Services) system. Conclusions: Coupang's future outlook appears to be good, as it is the company that can most reliably procure fresh products in the long run thanks to its huge logistics center infrastructure.
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  • College of Agriculture and Life Sciences
  • Department of Agricultural Economics and Rural Development
Research Area Agricultural Products, Choice Experiment, Consumer Preferences


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