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담배재료품 조달서비스공정의 개선에 관한 연구
A Study on the Improvement of Tobacco Materials Procurement Process

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Authors
정상철; 이현오
Issue Date
2001-09
Publisher
서울대학교 경영연구소
Citation
경영논집, Vol.35 No.2/3, pp. 411-435
Abstract
This paper addresses the application of Service Blueprint and Quality Function

Deployment methods to tobacco materials procurement process at KT&G. Brainstorming

team is organized. Various ideas are suggested, tested and implemented. Omitting the

inspection activity in the filter plug supply process makes a four days reduction of supply

time, nine million won reduction of inspection expenses a year, and contributes to quality

improvement of filter plug. Improvement of the filter plug shipping process reduces

manpower, time, and expenses of loading job. Paper ends with the limits of the study and

their possibility of application to other operation activities.
ISSN
1229-0491
Language
Korean
URI
https://hdl.handle.net/10371/43679
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College of Business Administration/Business School (경영대학/대학원)Institute of Management Research (경영연구소)경영논집경영논집 vol.35 (2001)
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