S-Space College of Business Administration/Business School (경영대학/대학원) Dept. of Business Administration (경영학과) Journal Papers (저널논문_경영학과)
Group-level organizational citizenship behavior: Effects of demographic faultlines and conflict in small work groups
- Choi, Jin Nam; Sy, Thomas
- Issue Date
- Journal of Organizational Behavior
- Organizational scholars have recently shifted their attention to examining organizational citizenship behavior (OCB) as a group-level phenomenon. Adopting the input-mediator-outcome model of group performance, we examined antecedents and intermediate processes that predict group-level OCB (GOCB) in small work groups. The results, based on data from 62 work groups representing a variety of industries, revealed that demographic faultlines based on relation-oriented attributes (gender, age, and race) and a task-related attribute (tenure) had differentiated relationships with task and relationship conflict, which mediated the relationships between faultlines and group outcomes (GOCB and group performance). Both task and relationship conflict were negative predictors of group performance. However, task conflict increased GOCB, whereas relationship conflict decreased it. The present study offers evidence of the relationship between demographic faultlines and various group processes and outcome variables in natural work groups.
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