Publications
Detailed Information
행정구제서비스 종합만족도의 결정요인 분석 : 행정심판 및 고충처리제도 중심으로 : (An) analysis on determinants of administrative redemption service : Administrative Appleals and Complaints Handling
Cited 0 time in
Web of Science
Cited 0 time in Scopus
- Authors
- Advisor
- 박상인
- Issue Date
- 2009
- Publisher
- 서울대학교 행정대학원
- Keywords
- 행정구제서비스.만족도 ; Administrative redemption ; 결정요인 ; Administrative Appeals ; 인용여부 ; Complaints Handling ; 기대수준 ; Satisfaction ; 기대불일치 ; Determinant ; 회귀분석 ; Acceptance ; 행정심판 ; Expectation ; 고충민원처리 ; SERVQUAL ; SERVQUAL
- Description
- 학위논문(석사) --서울대학교 행정대학원 :행정학과(행정학전공),2009.8.
- Language
- Korean
- URI
- http://dcollection.snu.ac.kr:80/jsp/common/DcLoOrgPer.jsp?sItemId=000000039163
https://hdl.handle.net/10371/61148
- Files in This Item:
- There are no files associated with this item.
Item View & Download Count
Items in S-Space are protected by copyright, with all rights reserved, unless otherwise indicated.