Browse
S-Space
Graduate School of Public Administration (행정대학원)
Dept. of Public Administration (행정학과)
Theses (Master's Degree_행정학과)
행정구제서비스 종합만족도의 결정요인 분석 : 행정심판 및 고충처리제도 중심으로
(An) analysis on determinants of administrative redemption service : Administrative Appleals and Complaints Handling
- Authors
- 장용희
- Advisor
- 박상인
- Issue Date
- 2009
- Publisher
- 서울대학교 행정대학원
- Keywords
- 행정구제서비스.만족도; Administrative redemption; 결정요인; Administrative Appeals; 인용여부; Complaints Handling; 기대수준; Satisfaction; 기대불일치; Determinant; 회귀분석; Acceptance; 행정심판; Expectation; 고충민원처리; SERVQUAL; SERVQUAL
- Description
- 학위논문(석사) --서울대학교 행정대학원 :행정학과(행정학전공),2009.8.
- Language
- Korean
- URI
- http://dcollection.snu.ac.kr:80/jsp/common/DcLoOrgPer.jsp?sItemId=000000039163
http://hdl.handle.net/10371/61148
- Files in This Item: There are no files associated with this item.
Items in S-Space are protected by copyright, with all rights reserved, unless otherwise indicated.