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민원행정서비스의 평가지표가 시민만족도에 미치는 영향 연구 : 서울시 시민평가모델을 활용하여 : A Study on the Influence of Civil Service Evaluation Indicators on Citizen Satisfaction
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- Authors
- Advisor
- 박정훈
- Issue Date
- 2009
- Publisher
- 서울대학교 행정대학원
- Keywords
- 시민평가 ; citizen evaluation ; 평가지표 ; indicators for evaluating ; 민원행정서비스 ; administrative service ; 시민만족도 ; citizen satisfaction ; 위계적 조절회귀분석 ; hierarchical moderator regression analysis
- Description
- 학위논문(석사) --서울대학교 행정대학원 :행정학과(행정학전공),2009.2.
- Language
- Korean
- URI
- http://dcollection.snu.ac.kr:80/jsp/common/DcLoOrgPer.jsp?sItemId=000000037818
https://hdl.handle.net/10371/61171
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