A Study on the Impacts of Intellectual Capitals on Organizational Performance: The Intellectual Property Office in Korea

Abstract

This study analyzes the impacts of the intellectual capitals of the Korea Intellectual Property Office (KIPO) on organizational performance. In particular, the following have been analyzed: how KIPO's human capital, structural capital, and relational capital affect the activities of the organization's knowledge management; to what degree the levels of knowledge management activities affect the organization's performance; and to what extent the organization's performance varies in accordance with KIPO's intellectual capital levels. This study conducted empirical research and analysis of how the intellectual capitals that KIPO possesses activate knowledge management activities, and which intellectual capitals influence knowledge management and organizational performance. Furthermore, it derived strategic suggestions that can be used for making successful policy on intellectual capital management. The results of the study revealed that in order to enhance organizational performance, KIPO needs to make efforts to promote cognition on the importance of intellectual capitals that it holds, and adopt operational methods to raise the level of relational capitals.