시간관리측면에서 본 조직분석: P청 사례

Abstract

본 연구는 P청 직원들이 얼마나 일을 오래하는가, 정말 업무에 에너지를 집중하는가, 근무시간과 그 외의 시간에 얼마나 시간적 여유를 가지고 일하는가를 보았다. 분석결과 한국행정조직에는 관료제적 특성이 많이 작용하여 직원들의 시간을 통제하고 있음을 알 수 있었다. 하루 평균 2시간정도의 초과근무를 하는 것으로 나타났고, 그 원인은 초과근무시간은 승진 및 시간외 근무수당에 의해 많이 영향을 받는 것으로 해석된다. 행정조직이 환경인 국민에게 봉사하는 서비스조직이라고 정의한다면, 환경과의 관계에서 조직의 목표를 달성하는 데 필요한 것이외의 활동은 비능률적 요소라고 할 수 있다. 업무분장표에 제시되어 있지 않은 본연의 업무이외의 업무가 차지하는 비중이 33.3%라고 응답하였다. 이중 좁은 의미에서 관료제현상이라고 할 수 있는 상부를 위한 보고서 작성 등 잡무, 각종 위원회 등 회의 참석, 서울 출장, 등의 활동들이 중요한 비중을 차지하고 있다. 이들 활동에 소요되는 시간을 단순합계하면 전체의 16.11%로서 적지 않음을 알 수 있다. This study considers the workplace time use in an organization in order to understand the internal operation of the organization. In particular this study analyzes the use of work time for a case of P Administration in Korea. Each employee has public time as well as private time. With only 24 hours in the day, employees sell their time at the while managers attempt to control the time use of their subordinates. Employees working in an authoritarian organization have significantly less free time than those who work in a democratic one. The more authoritarian a superior is, the more tightly he will try to exercise control over the time use of his subordinates. Because Koreans in general work both very hard and quickly (with fast work being an important value both within Korean society in general and within public organizations in particular) such tendencies are strengthened. According to one survey, employees of P Administration put in 143.9 minutes on average of overtime daily. Respondents to the survey replied that one third of their total work volume has nothing to do with P Administration's core function with regard to environment. 16% of their time is spent for internal goals such as inhouse meetings, travel to Seoul, the preparation of informal notes for their superiors etc. This kind of work has been increasing over the recent past and the organization has become less efficient as a consequence. Overtime for public work due to the managers' wills to control subordinates comes to take over even the private time of employees'. This study concludes that employees' time in P Administration is as tightly controlled as the control found in a prison described by M. Foucault. It is argued that returning a certain degree of discretion over the allocation of work time to employees would increase the efficiency and effectiveness of the organization over the long run.