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A Study on Customer Trade-Offs in Using Efficient Service Deliveries
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- Authors
- Advisor
- 김수욱
- Issue Date
- 2010
- Publisher
- 서울대학교 대학원
- Keywords
- service operations management ; service operations management ; service delivery ; service delivery ; customer trade-off ; customer trade-off ; SERVQUAL ; SERVQUAL
- Description
- Thesis(masters) --서울대학교 대학원 :경영학과(생산관리전공),2010.8.
- Language
- English
- URI
- http://dcollection.snu.ac.kr:80/jsp/common/DcLoOrgPer.jsp?sItemId=000000035055
https://hdl.handle.net/10371/73760
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