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The customisation framework for roadmapping product-service integration

Cited 29 time in Web of Science Cited 37 time in Scopus
Authors
Geum, Youngjung; Lee, Sungjoo; Kang, Daekook; Park, Yongtae
Issue Date
2011-09
Publisher
SPRINGER HEIDELBERG
Citation
SERVICE BUSINESS; Vol.5 3; 213-236
Keywords
TechnologyTechnology roadmapProduct-service systemProduct-service integrationCase study
Abstract
Product-service integration is becoming a dominant contemporary trend, motivated by how technology can shape areas of potential product/service interactivity and triggers interactions. Since the role of technology differs from case to case, the strategic planning of product-service integration should focus on accommodating the real-life business situation. In response, this paper suggests a customisation framework for product-service roadmapping according to the technological interface involved, and provides practical guidance in its implementation. This framework consists of five steps in three main stages. The first deals with the structural determination of roadmapping, planning ''''''''what to plan'''''''', determining the role of technology and the roadmapping format. The second phase plans the functional determination, dealing the issue of ''''''''how to plan'''''''', including deciding on the relevant roadmapping procedures and methodology. Finally, the roadmap for product-service integration is developed. To illustrate the workings of proposed approach, six case examples are provided for different modes of integration, providing a practical illustration for product-service integration.
ISSN
1862-8516
Language
English
URI
https://hdl.handle.net/10371/74909
DOI
https://doi.org/10.1007/s11628-011-0111-0
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College of Engineering/Engineering Practice School (공과대학/대학원)Dept. of Industrial Engineering (산업공학과)Journal Papers (저널논문_산업공학과)
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