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Public sectors' perception on critical relationship factors in IS/IT outsourcing: Analysis of the literature and a Delphi examination

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Authors
Swar, Bobby; Moon, Junghoon; Khan, Gohar Feroz
Issue Date
2012-07
Publisher
Inderscience Publishers
Citation
International Journal of Services Technology and Management, Vol.17 No.1, pp. 1-21
Keywords
공학information systemsinformation technologyIS outsourcingIT outsourcingoutsourcing relationshipspublic sectorDelphi techniquecritical relationship factorsranking
Abstract
The outsourcing of information system or information technology (IS/IT) in the public sector has become an accepted management practice recently. Despite of this increasing practice IS/IT outsourcing in the public sector has faced tough challenges resulting in failures of many of them. Researchers suggest a good relationship between the client and vendor as a vital requisite for the success of IS/IT outsourcing. In this regard, this study identifies and ranks the critical relationship factors in IS/IT outsourcing through the public sectors' perception using a 'ranking-type' Delphi method.
ISSN
1460-6720
Language
English
URI
http://hdl.handle.net/10371/84894
DOI
https://doi.org/10.1504/IJSTM.2012.048032
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College of Agriculture and Life Sciences (농업생명과학대학)Dept. of Agricultural Economics and Rural Development (농경제사회학부)Journal Papers (저널논문_농경제사회학부)
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