Public sectors' perception on critical relationship factors in IS/IT outsourcing: Analysis of the literature and a Delphi examination

Abstract

The outsourcing of information system or information technology (IS/IT) in the public sector has become an accepted management practice recently. Despite of this increasing practice IS/IT outsourcing in the public sector has faced tough challenges resulting in failures of many of them. Researchers suggest a good relationship between the client and vendor as a vital requisite for the success of IS/IT outsourcing. In this regard, this study identifies and ranks the critical relationship factors in IS/IT outsourcing through the public sectors' perception using a 'ranking-type' Delphi method.