SHERP

Key Determinants of Customer Success

Cited 0 time in webofscience Cited 0 time in scopus
Authors
Lim, Jongwon; Jun, Jongkun
Issue Date
1999-12
Publisher
College of Business Administration (경영대학)
Citation
Seoul Journal of Business Vol5(1): 121~147(1999)
Keywords
long-term business; value sharing; information sharing
Abstract
Customer success, not customer satisfaction, is suggested to
be the key variable to enhance long-term business relationship
with customers. A model of customer success is derived from the
philosophy-structure-behavior-performance paradigm. Value
sharing and information sharing are proved to be critical to
increase the supplier's behavioral orientation for customer
success from the empirical analysis.
ISSN
1226-9816
Language
English
URI
http://hdl.handle.net/10371/1646
Files in This Item:
Appears in Collections:
College of Business Administration/Business School (경영대학/대학원)Dept. of Business Administration (경영학과)Seoul Journal of BusinessSeoul Journal of Business Volume 05, Number 1/2 (1999)
  • mendeley

Items in S-Space are protected by copyright, with all rights reserved, unless otherwise indicated.

Browse