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직영 및 지정 자동차 정비소의 서비스품질 측정 모형 비교 : Comparison of service quality models for automotive service centers
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- Authors
- Advisor
- 홍유석
- Issue Date
- 2009
- Publisher
- 서울대학교 대학원
- Keywords
- 서비스 품질 ; Service quality ; 자동차 정비 ; Repair shop ; 품질 척도 ; service quality measurement ; 고객만족 ; satisfaction ; 충성도 ; loyalty
- Description
- 학위논문(석사) --서울대학교 대학원 :산업공학과, 2009.2.
- Language
- Korean
- URI
- http://dcollection.snu.ac.kr:80/jsp/common/DcLoOrgPer.jsp?sItemId=000000036825
https://hdl.handle.net/10371/11696
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