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직영 및 지정 자동차 정비소의 서비스품질 측정 모형 비교
Comparison of service quality models for automotive service centers

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Authors
양성구
Advisor
홍유석
Issue Date
2009
Publisher
서울대학교 대학원
Keywords
서비스 품질Service quality자동차 정비Repair shop품질 척도service quality measurement고객만족satisfaction충성도loyalty
Description
학위논문(석사) --서울대학교 대학원 :산업공학과, 2009.2.
Language
Korean
URI
http://dcollection.snu.ac.kr:80/jsp/common/DcLoOrgPer.jsp?sItemId=000000036825

https://hdl.handle.net/10371/11696
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College of Engineering/Engineering Practice School (공과대학/대학원)Dept. of Industrial Engineering (산업공학과)Theses (Master's Degree_산업공학과)
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