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Issue Date	Title / Author(s) / Citation	File
2010	(A) Global strategy of smartphone OS as a late entrant : focusing on Samsung`s smartphone platform 홍순철	link
2012-08	An Integrative Critical Incident Approach to Quality Management in the Smartphone Market: Product, Service, and Content 오윤선	view file
2017-08	A critical incident approach to consumer response in the smartphone market: product, service and contents Oh, Yoonsun; Oh, Jungsuk Information Systems and e-Business Management, Vol.15 No.3, pp.577-597	DOI
2022	Dynamics of Customer Satisfaction Dimension based on BERT, SHAP and Kano model Hyunwoo Park	view file link