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(The) influence of customers' responsibility perception on customer satisfaction
고객의 책임감 지각이 고객 만족에 미치는 영향에 관한 연구

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Authors
한승민
Advisor
송인성
Major
경영학과(마케팅 전공)
Issue Date
2011-08
Publisher
서울대학교 대학원
Keywords
고객의 책임 지각고객 참여고객 만족재구매 의도추천 의도customers responsibility perceptioncustomer participationcustomer satisfactionfuture purchase intentionrecommendation intention
Description
학위논문 (석사)-- 서울대학교 대학원 : 경영학과(마케팅 전공), 2011.8. 송인성.
Language
eng
URI
https://hdl.handle.net/10371/157008

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College of Business Administration/Business School (경영대학/대학원)Dept. of Business Administration (경영학과)Theses (Master's Degree_경영학과)
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