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서울시민 민원 만족도에 관한 연구 : 민원환경ㆍ민원 담당자ㆍ민원인의 상대적 중요성을 중심으로(2001년~2004년)

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Authors
이수기
Advisor
정광호
Issue Date
2006
Publisher
서울大學校 行政大學院
Keywords
시민평가제도citizen`s satisfaction민원public service민원만족도civil servant고객지향행정행정서비스공무원 친절성민원 접근성편리성쾌적성신뢰성공정성
Description
학위논문(석사)--서울大學校 行政大學院 :行政學科, 政策學專攻,2006.
Language
Korean
URI
http://dcollection.snu.ac.kr:80/jsp/common/DcLoOrgPer.jsp?sItemId=000000049741

https://hdl.handle.net/10371/26603
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Graduate School of Public Administration (행정대학원)Dept. of Public Administration (행정학과)Theses (Master's Degree_행정학과)
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